We are looking for a Client Succes Manager!

Tasks & Responsibilities:

  • Create and maintain an Account Plan for your Clients, including a sales strategy and vision, engaging with various Functional Areas  
  • Be aware and always in pursuit of opportunities for account growth. Develop an understanding of your Clients’ business and solution requirements, and position Evolve IP products to help them exceed their business initiatives and goals. 
  • Work cross-functionally with Account Managers on revenue expansion opportunities, as well as our Product & Consultancy team on providing user experience feedback to our Development teams 
  • Independently close orders for upselling and handle all contract renewals. Jointly with Account Managers, close orders for cross-sell opportunities 
  • Maintain accurate pipeline management with expert-level forecasting including updated Client information in SFDC 
  • Further the value of products and services through direct communication with Clients and an understanding of their measurable results, business objectives and challenges 
  • Provide and/or facilitate ongoing Client training 
  • Develop and maintain an expert level understanding of your Clients’ industries and trends that could affect their business 
  • Establish productive, professional relationships with key personnel in assigned Client accounts by going wide and forming relationships with C level decision-makers 
  • Ensure a successful onboarding process by working with all relevant Functional Areas 
  • Help set Client expectations and ensure they understand the value of the cloud services that they’ve implemented from Evolve IP 
  • Pro-actively monitor platform and service usage to ensure user adoption 
  • Manage Client escalations  
  • Schedule and attend client meetings (on- and off-site) 
  • Conduct CVRs (Client Value Reports) 
  • Participate in Sales and Product training 
  • Generate referrals and references 
  • Internal and external reporting: 
  • Provide periodic updates to internal stakeholders 
  • Provide periodic updates to Clients 
  • Promote and demo the Evolve IP product offerings and self-service portals  

Knowledge & Skills:

  • Bachelor’s degree 
  • 3 to 5 years of industry experience in technology account management and/or commercial service management 
  • General understanding of software and Cloud Services  
  • Driver’s license 
  • Highlevel EQ (Emotional Intelligence) 
  • Strong interpersonal verbal/presentation and written communication skills both in English and in Dutch (German is a plus) 
  • Accurate 
  • Ability to manage difficult situations and work well under pressure 
  • Highly organized with excellent time management skills, ability to multi-task 
  • Strong Client service and teamwork skills. Professional demeanor to maintain and enhance relationships 
  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria to ensure that schedules and performance requirements are met 
  • Learning agility: open to acquiring: 
  • In-depth understanding of the Evolve IP services & troubleshooting tools 
  • High-level knowledge of network and Client architecture 

 

We offer:

  • A permanent job, starting with a contract for a temporary period
  • A social, committed and international working environment
  • A fun and enthusiastic team
  • Education and training opportunities
  • Lunch and fresh fruit at the office
  • Weekly snack day
  • Discount for the gym next door

Applications

Your application, together with your curriculum vitae and motivation, can be sent to jobapplication@evolveip.eu

Please note that acquisition to this vacancy is not appreciated