Evolve IP Named in Gartner’s 2017 Magic Quadrant for Contact Center as a Service, North America
We’re very excited to be named to the MQ based on our completeness of vision and ability to execute. Find out what Gartner has to say about us on pages 6-7.
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In addition to a thorough analysis of Evolve IP and 10 other vendors, highlights from the report include:
- “North America’s CCaaS market has matured to provide application leaders and customer service organizations with a range of competitive offers to consider substituting for traditional on-premises contact center infrastructure.”
- “CCaaS is discussed in approximately 40% of the inquiries Gartner receives from end-user enterprise clients in North America.”
- “Gartner is not currently seeing significant differences in demand by vertical market.”
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