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Apetito Uses Cloud Contact Center Solution

april 17, 2017 / Evolve IP

Meal service Apetito uses Evolve IP’s Cloud Contact Center Service. This way, the organisation is optimally accessible and can offer their customers a better service. It also has a real communication partner in customer contact with Evolve IP.

Apetito, specialised in meal services, has more than 50 years of experience in cooking meals and developing complete solutions for private persons, health care institutions and companies. More than 1.3 million people in Europe enjoy Apetito’s meals on a daily basis.

The Solution for Missing Functionality

Before, Apetito’s customer service team of 18 missed several essential functionalities. With their new cloud contact service, Apetito can use “skill-based routing”, which automatically routes incoming calls to the most suited employee. Furthermore, they have 24/7 access to extensive real-time and historical reports via the web portal. These insights are available for both individual service numbers as well as employees.

Reduce Costs

Apetito uses multiple service numbers for the processing of their phone contacts. Thanks to Evolve IP’s service number package, the meal service provider will save a lot on the costs for these numbers.

Communication Partner in Customer Contact

With Evolve IP, Apetito has found a real communication partner in customer contact. Both companies collaborate closely to offer Apetito’s customers even better service.

 

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