WAYNE, Pa.— May 13th, 2013 Evolve IP, The Cloud Services Company™, today announced that the Chicago Symphony Orchestra, hailed as one of the greatest orchestras in the world, is now using Evolve IP’s unified communications / IP phone system and hosted call center services. Immediately after implementing the solution the orchestra gained extraordinary call visibility and business intelligence using Evolve IP’s exclusive OSSmosis management dashboards and reporting tools.
An Inc. 500 company, Evolve IP provides organizations with a unified option for cloud services. Today, over 100,000 of users primarily in the US and globally depend daily on Evolve IP for virtual servers, virtual desktops, disaster recovery, unified communications, contact centers, and more. The Chicago Symphony Orchestra is relying on Evolve IP for:
- Hosted Contact Center – Improve operations and customer service with intelligent routing and queues, call recording, call whisper, and every major feature needed to run a best-practice call center.
- Unified Communications / IP Phone Systems – Provides advanced features like fixed mobile convergence (FMC), find me/follow me, unified messaging, HD voice, and more – all delivered as a cloud service but with the quality and control of on-site equipment.
“Immediately after launching our new call center we uncovered calling trends that made us consider changing the call center’s hours of operation, said Daniel Spees, Director, ISS for the Chicago Symphony Orchestra. “Within days of the implementation we experienced a significant increase in call volume due to a very successful concert launch. Our new call center system allowed us to dynamically adjust the capacities and call handling parameters of the system, allowing us to better serve our customers. The implementation was very smooth, our team loves the new system, and it’s nice to finally see them really happy.”
“Helping a world-class partner like the Chicago Symphony Orchestra get real business results is very rewarding and we are thrilled to have them on our award-winning cloud platform,” says Guy Fardone, General Manager and COO at Evolve IP. “Too many organizations struggle with outdated communications systems and their lack of insight and capabilities. With Evolve IP’s cloud services and the visibility that our exclusive OSSmosis portal provides, companies can not only gain intelligence and reliability, they gain business continuity while reducing costs. ”